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CCTS reports increasing compliance among service providers
Compliance among telecom and TV service providers with the Commission for Complaints for Telecom-television Services’ (CCTS) rules has increased overall, according to the organization’s 2023 compliance report cards released Thursday. This content is available to wirereport.ca subscribers Already a subscriber? Sign in here LOGIN Forgot password? Unlock all the Canadian telecom, broadcasting and digital media …
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Pending class action from prisoners’ families against Bell lands on CRTC desk
On a day in July, 2016, a man received eight long-distance collect calls from his son, who was in pre-trial custody and in solitary confinement in the Ontario Kenora Jail. The father was charged $146.60 by BCE Inc. for the calls. Nine days later, the same father was charged $27.91 for a 20-minute phone call. …
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ICA Microsystems terminated by CCTS for non-compliance
The Commission for Complaints for Telecom-Television Service (CCTS) was forced to suspend one participating service provider (PSP) for non-compliance with its directives, it noted in its 2022 annual report Thursday. This content is available to wirereport.ca subscribers Already a subscriber? Sign in here LOGIN Forgot password? Unlock all the Canadian telecom, broadcasting and digital media …
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CRTC asks Net2Web to explain its non-compliance with CCTS
The CRTC is asking the telecommunications service provider Net2Web Inc. to explain why it should not be found in violation of the Telecommunications Act, and why it shouldn’t be fined $50,000 as a company for failing to join the Commission for Complaints for Telecom-television Services (CCTS). This content is available to wirereport.ca subscribers Already a …
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CRTC orders CCTS-avoiding telecoms to explain themselves
The CRTC has told six small telecoms who have refused to join the Commission for Complaints for Telecom-television Services (CCTS) they have until Dec. 16 to explain why. This content is available to wirereport.ca subscribers Already a subscriber? Sign in here LOGIN Forgot password? Unlock all the Canadian telecom, broadcasting and digital media news you …
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Complaints to CCTS increase again, TV issues up 500%
Complaints about TV service to the Commissioner for Complaints for Telecommunications Services (CCTS) skyrocketed to 18 per cent of all complaints in CCTS’ latest report. This content is available to wirereport.ca subscribers Already a subscriber? Sign in here LOGIN Forgot password? Unlock all the Canadian telecom, broadcasting and digital media news you need. Take a …
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‘We’re repeating it again’: CCTS sees complaints jump nearly 60 per cent
The Commission for Complaints for Telecom-Television Services (CCTS) saw a “rapid” and “significant” spike in telecom and TV complaints this year –– a figure that jumped nearly 60 per cent for 2017-18, according to its annual report released Tuesday, which also showed Wireless Code breaches up 30 per cent. This content is available to wirereport.ca …
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