Four months after issuing its annotated guide to the CRTC’s wireless code, the Commissioner for Complaints for Telecommunications Services (CCTS) has put out one for the regulator’s Deposit and Disconnection Code.
The guide is a compilation of the “various determinations and interpretations” that the CCTS has made regarding complaints that it has investigated since the code came into effect in May 2012.
The CRTC is asking Canadians what telecom services they need, as part of the second phase of its proceeding on basic telecom services.
The CRTC said in a press release it wants to know what telecom services Canadians consider necessary to participate in the digital economy and what services they rely on most to communicate, as well as what Internet speeds meet their needs and whether prices in urban and rural areas should be similar. It’s also asking the public to fill out a questionnaire.
Kelvin Shepherd is retiring as president of Manitoba Telecom Service Inc., paving the way for Jay Forbes to take on the roles of both chief executive and president, the company said Monday.
Forbes became CEO at the start of this year.
The CRTC said Wednesday in a notice of consultation that it is looking for comments on its elimination of 30-day notice requirements for cancelling telecom services, which has been in effect since January.
The ban was announced in November, when the CRTC said telecoms can no longer require subscribers to give a 30-day notice to cancel their TV, Internet and phone services, effective Jan. 23, 2015.